Frequently Asked Questions

Browse our products, add what you want to your cart, then go to your cart and click Place Order. You'll need to be logged in with a verified email address and have your delivery details saved on your profile page.

Yes. We require an account so we can securely track your order and contact you about delivery. Creating one is free and takes under a minute. You'll need to verify your email address before placing your first order.

Absolutely. Message us on 081 773 0677 with what you'd like, and we'll help you complete the order manually. This is a good option for bulk orders or if you have questions before buying.

You'll see a confirmation screen after placing your order, and it will appear in your profile under My Orders. We'll also confirm by WhatsApp or email within one business day.

Yes — as long as we haven't shipped it yet. Contact us immediately with your order number and we'll update or cancel it. Once the parcel is with the courier, it can no longer be cancelled.

Payment options are shown at checkout. We do not accept cash on delivery. Full payment is required before we dispatch your order.

Yes. We never see or store your card details — payment is handled entirely by third-party payment providers with their own security. Our site uses HTTPS everywhere.

Anywhere in South Africa. We currently do not ship internationally — but contact us if you're outside SA and would like to arrange something.

Standard delivery is 5 to 10 business days after dispatch. Metro areas are usually faster (2–6 days); outlying areas can take the full 10. See our Shipping Policy for regional estimates.

Shipping fees are calculated at checkout based on your delivery address. Larger orders may qualify for reduced or free shipping.

Yes. Once your order ships, we'll send you a tracking number by WhatsApp or email, along with the courier's website so you can follow the parcel.

The courier will usually attempt delivery again the next business day. After 2–3 failed attempts, the parcel comes back to us and re-delivery may cost extra. If you know you'll be out, message us to arrange a different time.

No. We only accept returns when the fault is on our side — wrong item, damaged item, or an item that doesn't match its description. See our full Refund Policy for details.

Take clear photos of the damage and contact us within 48 hours of delivery. Message us on WhatsApp or email us with your order number and the photos. We'll arrange a replacement or refund — our cost.

We're sorry — that's on us. Contact us within 7 days of delivery with your order number and a photo of what you received. We'll send the correct item and cover the return shipping.

Once we approve a refund and receive the returned item (if applicable), refunds are processed within 10 business days. We'll agree the refund method with you (usually EFT or reverse of the original payment).

Email verification prevents fake accounts and spam orders. It's a one-time click on the link we send you when you sign up. If you didn't receive it, you can resend it from your profile page.

Email us at jpvanrooyenr@gmail.com and we'll delete your account and personal data, except order records which we're legally required to keep for 5 years for tax purposes. See our Privacy Policy for details.

Never. We only share your details with the courier delivering your order and our hosting provider (Google Firebase). Full details in our Privacy Policy.